📄 Details 🛒 Order via Tokopedia 🛍️ Order via Shopee

FAQ

Frequently Asked Questions  ·  Pertanyaan yang Sering Ditanyakan

🛒 How to Order & Payment / Cara Order & Pembayaran

You can order through our official Tokopedia or Shopee store. Select your product, click Order Now, and choose your preferred platform. After the order is placed, our team will contact you to confirm the design.
Kamu bisa pesan melalui Tokopedia atau Shopee resmi kami. Pilih produk, klik Order Now, lalu pilih platform belanja. Setelah order masuk, tim kami akan menghubungi kamu untuk konfirmasi desain.

We accept all payment methods available on Tokopedia & Shopee, including bank transfer, GoPay, OVO, Dana, ShopeePay, credit card, and COD (subject to location).
Kami menerima semua metode pembayaran di Tokopedia & Shopee, termasuk transfer bank, GoPay, OVO, Dana, ShopeePay, kartu kredit, dan COD (tergantung lokasi).

Yes! Orders can be placed directly via WhatsApp. Feel free to discuss your requirements and negotiate pricing based on your order quantity.
Bisa! Pemesanan dapat dilakukan langsung melalui WhatsApp. Silakan diskusikan kebutuhan Anda dan negosiasikan harga sesuai jumlah pesanan.
💰 Minimum Order & Pricing / Minimal Order & Harga

The minimum order varies by product. Please check each product's detail page for MOQ information. The more you order, the cheaper the price per unit!
Minimal order bervariasi tergantung jenis produk. Cek halaman detail masing-masing produk untuk info MOQ. Semakin banyak order, semakin murah harga per satuannya!

Prices start from Rp 10,000 per box depending on product type, quantity, and design complexity. Custom design is already included in the price.
Harga mulai dari Rp 10.000 per box tergantung jenis produk, jumlah order, dan kompleksitas desain. Harga sudah termasuk custom desain.

Yes! We offer special pricing for bulk orders. Contact us via WhatsApp to get the best deal for your event or business needs.
Ya! Kami memberikan harga spesial untuk order dalam jumlah besar. Hubungi kami via WhatsApp untuk penawaran terbaik sesuai kebutuhan kamu.
🚚 Production & Shipping / Produksi & Pengiriman

Production takes 7–14 working days after design approval and payment confirmation. For urgent orders, please contact us first to check production slot availability.
Proses produksi membutuhkan 7–14 hari kerja setelah desain disetujui dan pembayaran dikonfirmasi. Untuk order mendesak, hubungi kami terlebih dahulu.

Yes! We ship nationwide across Indonesia via JNE, J&T, SiCepat, Anteraja, and other couriers available on Tokopedia and Shopee.
Ya! Kami melayani pengiriman ke seluruh Indonesia melalui JNE, J&T, SiCepat, Anteraja, dan ekspedisi lain yang tersedia di Tokopedia dan Shopee.

For international shipping, please contact us directly via WhatsApp to discuss shipping costs and delivery estimates to your country.
Untuk pengiriman internasional, hubungi kami via WhatsApp untuk diskusi ongkir dan estimasi waktu pengiriman ke negara tujuan.
🎨 Custom Design / Desain Custom

Yes, 100% custom! You can request any design — names, photos, color themes, logos, quotes, or anything you have in mind. Our design team will bring your idea to life.
Ya, 100% custom! Kamu bisa request desain apapun — nama, foto, tema warna, logo, quote, atau ide apapun. Tim desainer kami siap mewujudkannya.

No extra charge! Design service is already included in the product price. You can also request revisions until you're satisfied before production starts.
Tidak ada biaya tambahan! Jasa desain sudah termasuk dalam harga produk. Kamu juga bisa revisi hingga puas sebelum masuk produksi.

You can send design references in JPG, PNG, PDF, or AI format. If you don't have a design file, just describe your concept and our team will create it from scratch.
Kamu bisa kirim referensi desain dalam format JPG, PNG, PDF, atau AI. Kalau tidak punya file desain, ceritakan konsepnya dan tim kami akan membuatkan dari awal.
🪵 Material & Quality / Bahan & Kualitas

RMRN matches use premium quality wood with 260 gsm artcarton packaging. High-quality ink ensures sharp, long-lasting colors and an aesthetic finish.
Korek RMRN menggunakan kayu premium berkualitas dengan kemasan artcarton 260 gsm yang tebal dan kokoh. Tinta berkualitas membuat warna tajam dan tahan lama.

Yes, all RMRN products use safe materials and go through quality control. The matches function normally and are safe for everyday use and as souvenirs.
Ya, semua produk RMRN menggunakan bahan yang aman dan telah melalui quality control. Korek berfungsi normal dan aman untuk digunakan sehari-hari maupun sebagai souvenir.

Customer satisfaction is our priority. If the product received doesn't match or is damaged due to production issues, please contact us immediately with photo evidence and we'll find the best solution.
Kepuasan pelanggan adalah prioritas kami. Jika produk tidak sesuai atau rusak akibat produksi, hubungi kami segera dengan foto bukti dan kami akan mencarikan solusi terbaik.